Calls to a main department number can be automatically distributed to various team members. Team members can login and logout of the Automated Call Distribution group as needed. Calls can be distributed uniformly so that each member receives the same amount of calls each day or to a primary answering point with overflow calls distributing to backup team members. Sophisticated systems can direct calls to the person or group most qualified in dealing with specific issues. Call center managers can monitor call traffic and assign call takers from one work group to a busier work group on a real-time basis.  ACD platform vendor support is provided by Interactive Intelligence.

If you have questions or would like more information, please contact DII Telecommunications: (802) 828-3400